Grievance Redressal Mechanism
VOICE AND EMAIL
We are going to learn about the grievance redressal mechanism of the UIDAI aadhar. The UIDAI has a contact center for handling all the queried and grievances related to the enrollment of Aadhar, updation of Aadhar and other Aadhar related services.
We can make use of the printed acknowledgement slip which we get from the enrollment center. The acknowledgement slip will have the enrollment Number (EID). We can approach the UIDAI contact center using the below channels.
Contact Centre Details
Voice – 1947 – TOLL FREE NUMBER
Email – firstname.lastname@example.org
We can also file a complaint through this link – File a Complaint
You will need the following details to file a complaint online through the link.
- Enter Enrollment ID (EID) and time of enrollment* Mandatory for a complaint.
- Contact Details ( Name, phone number, address, Email)
You can lodge complaint on the operator/ Enrollment Agency for the below listed complaints.
- Rude operator
- Operator denying enrollment
- Acknowledgement receipt not provide
- Form Not available
- Operator staff not helpful
- Inadequate facility in premises
- Operator incorrect data despite being alerted
- Agency not available in-spite of listing in the UIDAI website
The UIDAI has other options for handling Grievances
Grievances may be lodged in UIDAI HQ and ROs through post/hard copy. The grievances are examined and then forwarded to concerned Regional Office/ Concerned Section at HQ after approval of Assistant Director General, who is Public Grievance Officer at UIDAI.
The concerned Regional Office/Concerned Section disposes the grievance by replying directly to the complainant under intimation to the grievance cell, UIDAI, HQ. Interim replies, if required, are given by the concerned Regional Office/concerned Section at HQ.
Through Public Grievance Portal of the Government of India:
Grievances may be lodged in UIDAI through the PG portal pgportal.gov.in .
The grievances are examined and then forwarded online to concerned Regional Office/ Concerned Section at HQ after approval of Assistant Director General, who is the Public Grievance Officer at UIDAI. The concerned Regional Office/Concerned Section disposes the grievance online. Interim replies, if required, are given by the concerned Regional Office/concerned Section at HQ.
Read this post on Aadhar card facts and Aadhar card Myths.